Help · Contact
Contact us
Account, billing, privacy, or product questions. We read every message.
We aim to reply within two business days (UK time). Billing and account security issues are prioritised.
In-app feedback
Signed in? Use the Feedback button at the bottom right of the app. Feature ideas, bugs, and performance notes go straight to the team.
What to include
- The email address on your ACED-IT account
- A short description of the issue
- Screenshots or session IDs if relevant
- For billing: date of charge and last four digits of card (never full card numbers)
Other enquiries
- Privacy & data rights: see our Privacy Policy or email us with “Privacy request” in the subject line.
- Terms of use: Terms & Conditions
- Cancel or manage subscription: Settings in the app, or email us if you cannot access your account.