Contact us
Account, billing, privacy, or product questions. We read every message.
We aim to reply within two business days (UK time). Billing and account security issues are prioritised.
In-app feedback
Signed in? Use the Feedback button at the bottom right of the app. Feature ideas, bugs, and performance notes go straight to the team.
What to include
- The email address on your ACED-IT account
- A short description of the issue
- Screenshots or session IDs if relevant
- For billing: date of charge and last four digits of card (never full card numbers)
Other enquiries
- Privacy & data rights: see our Privacy Policy or email us with “Privacy request” in the subject line.
- Terms of use: Terms & Conditions
- Cancel or manage subscription: Settings in the app, or email us if you cannot access your account.